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Following are the terms and conditions that constitute our Shipping Policy.
Floor4gym.com delivers orders from different countries of warehouses or production units in Europe, All our products are made in the EU. We choose the best destination for your order for fast delivery.
Shipment Processing Time
All in stock orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Delivery to all Europe may take up to 6 -12 days except islands.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or by phone.
If your order includes both in-stock and pre-order items, your order will be shipped when pre-order items ready in our warehouse.
We can decide your order items to be shipped part by part.
Free Shipping Terms
We offer free shipping on some products for some countries if you see 0,00 for the shipping cost in your chart this means free shipping
Shipping charges for your order will be calculated and displayed at checkout.
Pre-Orders processing time
All pre-orders are processed within 1-3 business days. Pre-order means goods are not in stock, will be produced and shipped after ordering. Delivery to all Europe may take up to 3 - 4 weeks.
Shipment status update
You will receive order status email once your order has shipped containing your order details.
Customs, Duties, and Taxes (for the countries out of EU)
Floor4gym.com is not responsible for any customs and taxes applied to your order while shipping for the countries out of EU. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Our prices include VAT for All EU customers.
Damages and Lost
If you received your order damaged or lost during shipping please contact the shipping carrier to file a claim and send us pictures of damaged products.
Floor4gym.com will fully cover the damaged goods by refund or replace the goods with new products.
Please save all packaging materials and damaged goods before filing a claim.